How Prologue Technology Inc. collects, uses, and protects your information — including our SMS/text messaging practices.
Prologue Technology Inc. (“Prologue,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit prologue.technology, use our software products (including Spartan Perforation Expert and Spartan Monitor), or contact our support team, and how we use and protect that information.
Information you provide to us. When you or your employer engage Prologue for software, services, or support, we may collect your name, job title, company name, work email address, and work phone number (including mobile number). We also collect the content of support requests you send us by phone, email, text message, or through our support portal.
Information collected automatically. When you visit our website we may collect standard technical information such as IP address, browser type, pages visited, and referring URL, through server logs and cookies. Our software products may collect diagnostic and operational data as described in the applicable software documentation or license agreement.
We use the information we collect to:
Prologue offers one-to-one text messaging as a way for our support team to communicate with users of our software about support requests, service updates, and operational questions. These messages are composed and sent by Prologue support staff. We do not use text messaging for marketing or promotional purposes.
How you consent. You consent to receive text messages from Prologue when you (a) initiate a text conversation with us by texting our support number, (b) provide your mobile number to a Prologue support representative and agree to be contacted by text, or (c) provide your mobile number to us during account setup, onboarding, or a service engagement and indicate that text contact is acceptable. Consent to receive text messages is not a condition of purchasing any product or service.
What to expect. Message frequency varies depending on your support activity. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Opting out. You can opt out at any time by replying STOP to any message from us. After you send STOP, we will send one final message confirming that you have been unsubscribed and will not send further texts unless you re-subscribe. For help, reply HELP or contact us at [email protected] or +1 (832) 699-7905.
Mobile information sharing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell your personal information. We may share information only:
Text messaging opt-in data and consent are never shared with third parties for their own marketing purposes (see Section 3).
We retain personal information for as long as needed to provide our services and support, to comply with legal obligations, and to resolve disputes. Support case records, including text message conversations, are retained as part of our support history.
We use reasonable administrative, technical, and physical safeguards to protect the information we hold, and we regularly review and strengthen our security practices as technology and threats evolve. While no online service can promise perfect security, protecting your information is a responsibility we take seriously.
Our website may use cookies and similar technologies to operate the site and understand how it is used. You can control cookies through your browser settings.
You may request access to, correction of, or deletion of your personal information by contacting us at [email protected]. You may opt out of text messages at any time as described in Section 3 and opt out of non-essential email by using the unsubscribe link in any such email. Depending on where you live, you may have additional rights under applicable privacy law; we will honor those rights as required.
Our website, products, and services are intended for business users and are not directed to children under 18. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. The effective date at the top of the page reflects the most recent revision. Continued use of our website or services after a change means you accept the updated policy.
Prologue Technology Inc.
10645 Richmond Ave #100
Houston, TX 77042
Email: [email protected]
Phone: +1 (832) 699-7905