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How can we help?

Open a ticket with our support engineers, or reach us by phone, text, or email.

Open a Ticket

Talk to a support engineer

Can’t find what you need? Submit a request and our team — engineers who have run these jobs — will get back to you.

  • Job-critical field issues receive priority handling
  • Attach log files, screenshots, and job exports directly to the ticket
  • Track ticket status by email or in the help center

Prefer email? Write to [email protected] — every message becomes a tracked ticket.

Support phone: +1 (832) 699-7905  call or text

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Prologue Support Center

Tickets, knowledge base articles, and software downloads live in our Support Center. Sign in with your support account to access restricted content and track your requests.

Don’t have a sign-in yet? Submit a request with your work email and we’ll set up your account.

ON A JOB RIGHT NOW?

Field-critical issues get priority. Open a ticket and flag it as job-critical.

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